At DROPZZA, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.
Return Policy – Pakistan
We offer a 14-day return policy, which means you have 14 days from the date of delivery to request a return.
To be eligible for a return:
-
The item must be unused, unworn, and in the same condition as received
-
Must include original tags and packaging
-
Proof of purchase (order number or receipt) is required
How to Start a Return
To request a return, please contact us at:
📧 dropzzauae@gmail.com
Once your return request is approved:
-
We will share return instructions
-
Items sent without prior approval will not be accepted
If you have any questions regarding returns, feel free to contact us anytime.
Damaged or Incorrect Items
Please inspect your order immediately upon delivery. If you receive a damaged, defective, or incorrect item, contact us within 48 hours of delivery with clear photos, and we will resolve the issue promptly.
Non-Returnable Items
The following items are not eligible for return:
-
Personal care or hygiene products
-
Customized or made-to-order items
-
Sale or discounted items
-
Gift cards
-
Items damaged due to misuse or improper handling
If you’re unsure whether your item is eligible, please contact us before requesting a return.
Exchanges
We currently do not offer direct exchanges. To receive a different item, please return the original product (if eligible) and place a new order once your return is approved.
Refunds
Once we receive and inspect your return:
-
We will notify you of the approval or rejection
-
If approved, the refund will be processed to your original payment method
-
Refunds are typically completed within 7–10 business days
Note: Banks or payment providers may take additional time to reflect the refund in your account. If you haven’t received your refund after 10 business days from approval, contact us at dropzzauae@gmail.com